"Dear Maya,
I would just like to thank you for the excellent service you provided recently to Ms Jenny Simon, a valued customer.
Ms Simon was so impressed with the level of service she received that she wrote to tell us of her experience.
She wanted to convey her appreciation and thanks for your attention and assistance.
She stated that you were extremely helpful and that the hat you created for her was perfect and it is this standard of service that keeps her coming back to shop in Myer.
Thank you for your efforts!!!
Yours sincerely
Margherita Ferri
Business Manager
Myer Department Store
Melbourne, Australia."
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